IKOKAI, a trade name and registered trademark, hereby subscribes to this privacy policy in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, the INAI Guidelines, the Consumer Protection Law, and other applicable regulations in the United Mexican States.

Identity of the Responsible Party and Contact Information

IKOKAI, a registered trademark in Mexico, is operated by an individual engaged in business activities, with tax domicile in the state of Quintana Roo, Mexico. You can contact us by email at: contacto@ikokai.mx.

Scope of Application

This Privacy Notice applies to all processing of personal data collected through the Website and its subpages. All information provided during your visit to the Website is considered strictly confidential and is subject to this policy.

Personal Data We Collect

IKOKAI may collect the following personal data from you:
- Full name.
- Email address.
- Telephone number (landline and/or cell phone).
- Full shipping address.
- Postal code.
- Information about your purchases and consumption habits.
- Tax data for billing purposes.

Purposes of processing

Primary purposes:
- Processing and managing your orders and deliveries.
- Compliance with tax and commercial obligations.
- Customer service, returns, complaints.
- Identity verification.
- Fraud prevention.

Secondary purposes:
- Sending promotions, newsletters, and news.
- Analysis of purchasing behavior.
- Segmentation of marketing campaigns.

You can object to the processing of your data for secondary purposes by sending an email to contacto@ikokai.mx.

Payment platforms and financial data

IKOKAI does not store bank details. Payment transactions are carried out exclusively through secure platforms such as PayPal, STRIPE, or others, in accordance with their own privacy notices. IKOKAI shall not be liable for security failures attributable to such platforms.

To protect your personal information, we take all necessary security measures and follow the best practices of the e-commerce industry to ensure that your data is not disclosed, shared, or altered.

It is important to note that credit card, debit card, and other payment method information is automatically encrypted by Stripe, which is certified annually by an independent qualified security assessor as a PCI DSS Level 1 service provider. This is the highest level of security certification in the card payment industry, meaning that all Stripe products are secure by default. Ejercicio de derechos ARCO (Acceso, Rectificación, Cancelación, Oposición) The personal data provided by the user will form part of a file containing their profile. The user can access or modify their profile at any time using their user email address or by sending us an email to aprivacidad@ikokai.com. You may also notify us of your opposition to the use of your personal data or the cancellation of the processing of information and the cancellation of your file, or you may unsubscribe from our “email marketing” lists by selecting the “unsubscribe” option. Use of cookies and tracking technologies Our Website uses cookies and other similar technologies to improve your browsing experience, recognize your preferences, measure statistics, and show you relevant content. Cookies are small files that are stored in your browser and help us understand how you interact with our site.

You can configure your browser to accept or reject cookies, or even to delete those that are already installed. However, by disabling certain cookies, you may limit some of the Site's features. We recommend consulting your browser's manual to customize your settings. Extended cookie policy We use our own and third-party cookies, such as Google Analytics, to collect statistical data on browsing, time spent on the site, most visited sections, among others. We also use remarketing cookies to display personalized ads on social networks (such as Facebook and Instagram) and search engines (such as Google). These cookies do not allow us to identify you directly or access sensitive information. You can manage your preferences through tools such as “Incognito Mode” or services such as YourAdChoices or Ghostery. Third-party services In order to provide you with our services efficiently, we share certain data with strategic providers under strict confidentiality clauses. These include: Woo Commerce (e-commerce platform and site hosting). Klaviyo (email and campaign automation). SMSBump (SMS messaging). Facebook Ads (personalized promotions). Google Analytics (user behavior analysis). These providers only access the data necessary to provide their services. Under no circumstances are they authorized to use it for their own purposes. Accuracy of data and updates It is the User's responsibility to ensure that the personal data provided is accurate, complete, and up to date. If you detect an error or change, you must notify contacto@ikokai.com.mx so that we can rectify it. IKOKAI will not be liable for errors arising from the use of incorrect or false information. Data retention Personal data will only be retained for as long as necessary to fulfill the purposes described. Subsequently, it will be securely deleted or anonymized, unless there is a legal obligation to retain it. Data transfers We will not share your data with third parties without your consent, except in the following cases: Legal obligation, judicial or administrative requirement. Compliance with contractual obligations with logistics, payment, or communication system providers. Business reorganization, merger, or sale of assets (which will be reported in a timely manner). In all cases, we ensure that such third parties comply with the applicable security and confidentiality conditions. Minors The Website and the products offered are intended exclusively for adults. We do not request or process personal data from minors. If we detect the registration of a person under the age of 18, we will immediately delete their data. We invite parents or guardians to supervise the use of digital media by minors. Acceptance of the terms Use of the Website implies your express acceptance of this Privacy Notice. If you do not agree with any of its sections, please refrain from using our services or providing us with personal data. Acceptance shall be understood as express and voluntary consent for the processing of your data in accordance with the purposes described herein. Technical or system errors In the event of technical failures, synchronization errors, or temporary interruptions in the operation of the website, integrated applications, or payment systems, ikokai.com.mx reserves the right to cancel orders affected by such inconsistencies. These situations may be due to errors in communication with external platforms, connection failures, unintentional duplication of discounts, or any other cause beyond the company's direct control. If an order is canceled for this reason, the refund will be automatically processed to the original payment method, and the customer will be notified by email. Changes to the Privacy Notice We reserve the right to modify this privacy policy at any time, so you should review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Automated processing and profiling IKOKAI may use technological tools and automated systems to analyze your browsing and purchasing behavior, such as your history of visited products, preferred categories, time spent on the site, or interaction with advertisements. This information allows us to generate consumer profiles that help improve your user experience by offering you products, promotions, or content relevant to your interests. These automated decisions will not produce legal effects that significantly affect you without human intervention. If you prefer not to receive personalized content, you can disable the use of cookies or send a request to aprivacidad@ikokai.com.mx to limit this processing. Geolocation Our website may temporarily request permission to access your approximate geographic location in order to provide a more personalized experience. This information may be used to display products available in your region, calculate shipping times and costs, detect areas with delivery coverage, or suggest local promotions. Este acceso será opcional y estará sujeto a tu consentimiento, el cual puedes aceptar o rechazar desde la configuración de tu navegador o dispositivo. En ningún caso se almacenará tu ubicación permanente, ni se compartirá con terceros sin tu autorización expresa. Fecha de última actualización: Diciembre de 2025 Gracias por confiar en ikokai. Cuidamos tus datos con la misma dedicación con la que diseñamos cada joya. Si tienes dudas, escríbenos a contacto@ikokai.mx