Can I change the address after paying?
No. Once the order has been processed, the address can no longer be changed.

How long does it take for my package to arrive?
Orders are processed within 2 to 3 business days; after that, it depends on the shipping method you selected: standard, express, or international. We recommend reading the shipping policies.

How do I track my order?
When your order ships, you’ll receive the tracking number to follow it directly with the carrier.

The carrier can’t find my address.
You’ll need to contact them to provide more details or arrange pickup at their offices.

My package was returned due to an address error.
We can reship it; the new shipping costs will be at your expense,

Do you accept returns?
No, for hygiene reasons.

Did it arrive damaged?
Send us photos within the first 24 hours to contacto@ikokai.com.mx