Privacy Policies

IKOKAI, trade name and registered trademark, subscribes to this privacy policy in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, the INAI Guidelines, the Consumer Protection Law, and other regulations applicable in the United Mexican States.

Identity of the Data Controller and Contact

IKOKAI, registered trademark in Mexico, operated by a natural person with business activity, with tax domicile in the state of Quintana Roo, Mexico. You can contact us via email: contacto@ikokai.mx.

Scope of application

This Privacy Notice applies to all processing of personal data collected through the Website and its subpages. All information provided during your visit to the Website is considered strictly confidential and is subject to this policy.

Personal data we collect

IKOKAI may collect the following personal data from you:

• Full name.
• Email
• Telephone number (landline and/or mobile).
• Full shipping address.
• Zip code.
• Information about your purchases and consumption habits.
• Datos fiscales para facturación.Finalidades del tratamiento

Primary purposes:

• Process and manage your orders and deliveries.
• Compliance with tax and commercial obligations.
• Customer service, returns, complaints.
• Identity verification.
• Fraud prevention.

Secondary purposes:

• Sending promotions, newsletters and news.
• Analysis of purchasing behavior.
• Marketing campaign segmentation.

You can object to the processing of your data for secondary purposes by sending an email to contacto@ikokai.mx.

Payment platforms and financial data

IKOKAI does not store bank details. Payment operations are carried out exclusively through secure platforms such as PayPal, STRIPE or others, in accordance with their own privacy notices. IKOKAI will not be responsible for security failures attributable to said platforms.

To protect your personal information, we take into account all necessary security measures and follow the best practices of the e-commerce industry to ensure that your data is not disclosed, shared or altered.

It is important to make you aware that credit card, debit card and other payment method information is automatically encrypted through Stripe, which is certified annually by an independent qualified security evaluator as a PCI DSS Level 1 service provider. This is the highest level of security certification in the card payment industry, which means that all Stripe products are secure by default.

Exercise of ARCO rights (Access, Rectification, Cancellation, Opposition)

The personal data provided by the user will be part of a file that will contain their profile. The user can access or modify their profile at any time using their user email or by sending us an email to privacy@ikokai.com. You can also notify us of your opposition to the use of your personal data or the cancellation of the processing of information and the cancellation of your file or you can unsubscribe from our “email marketing” lists by selecting the “unsubscribe” option.

Use of cookies and tracking technologies

Our Website uses cookies and other similar technologies to improve your browsing experience, recognize your preferences, measure statistics and show you relevant content. Cookies are small files that are stored in your browser and help us understand how you interact with our site.

You can configure your browser to accept or reject cookies, or even to delete those that are already installed. However, disabling certain cookies may limit some functionality of the Site. We recommend consulting your browser's manual to customize your settings.

Extended Cookie Policy

We use our own and third-party cookies, such as Google Analytics, to collect statistical navigation data, stay times, most visited sections, among others. We also use remarketing cookies to show personalized ads on social networks (such as Facebook and Instagram) and search engines (such as Google).

These cookies do not allow us to identify you directly nor do they access sensitive information. You can manage your preferences through tools such as “Incognito Mode”, or services such as YourAdChoices or Ghostery.

Third-party services

To provide you with our services efficiently, we share certain data with strategic suppliers, under strict confidentiality clauses. Among them:

• Woocommerce (ecommerce platform and site hosting).
• Klaviyo (email and campaign automation).
• SMSBump (sending SMS messages).
• Facebook Ads (customized promotions).
• Google Analytics (user behavior analysis)

These providers only access the data essential to provide their services. Under no circumstances are they authorized to use them for their own purposes.

Data accuracy and updating

It is the User's responsibility to ensure that the personal data provided is true, accurate, complete and updated. If you detect an error or change, you must notify us at contacto@ikokai.com.mx so that we can rectify it. IKOKAI will not be responsible for errors resulting from the use of incorrect or false information.

Data retention

Personal data will be kept only for the time necessary to fulfill the purposes described. They will subsequently be securely deleted or anonymized, unless there is a legal obligation that justifies their retention.

Data transfers

We will not share your data with third parties without your consent, except in the following cases:

• Legal obligation, judicial or administrative requirement.
• Compliance with contractual obligations with logistics, payment or communication systems providers.
• Business reorganization, merger or sale of assets (which will be reported in due course).

In all cases, we ensure that said third parties respect the applicable security and confidentiality conditions.

Menores de edad

El Sitio Web y los productos ofrecidos están dirigidos exclusivamente a personas mayores de edad. No solicitamos ni tratamos datos personales de menores. Si detectamos el registro de una persona menor de 18 años, procederemos a eliminar sus datos de forma inmediata. Invitamos a los padres o tutores a supervisar el uso de medios digitales por parte de menores.

Aceptación de los términos

El uso del Sitio Web implica tu aceptación expresa del presente Aviso de Privacidad. Si no estás de acuerdo con alguno de sus apartados, por favor abstente de utilizar nuestros servicios o de proporcionarnos datos personales. La aceptación se entenderá como consentimiento expreso y voluntario para el tratamiento de tus datos conforme a las finalidades aquí descritas.

Errores técnicos o de sistema

En caso de presentarse fallas técnicas, errores de sincronización o interrupciones temporales en el funcionamiento de la página web, aplicaciones integradas o sistemas de pago, ikokai.com.mx se reserva el derecho de cancelar pedidos que resulten afectados por dichas inconsistencias.

Estas situaciones pueden deberse a errores en la comunicación con plataformas externas, fallas de conexión, duplicación involuntaria de descuentos o cualquier otra causa ajena al control directo de la empresa.

En caso de que un pedido sea cancelado por este motivo, el reembolso se procesará automáticamente al método de pago original, y el cliente será notificado por correo electrónico.

Cambios al Aviso de Privacidad

Nos reservamos el derecho de modificar esta política de privacidad en cualquier momento, por lo que debes revisarla con frecuencia. Los cambios y aclaraciones surtirán efecto inmediatamente después de su publicación en el sitio web.

Tratamiento automatizado y perfilamiento

IKOKAI podrá utilizar herramientas tecnológicas y sistemas automatizados para analizar tu comportamiento de navegación y compra, como el historial de productos visitados, categorías preferidas, tiempo de permanencia en el sitio o interacción con anuncios. Esta información nos permite generar perfiles de consumo que ayudan a mejorar tu experiencia como usuario, ofreciéndote productos, promociones o contenidos relevantes según tus intereses.

Estas decisiones automatizadas no producirán efectos jurídicos que te afecten significativamente sin una intervención humana. Si prefieres no recibir contenido personalizado, puedes desactivar el uso de cookies o enviar una solicitud a aprivacidad@ikokai.com.mx para limitar este tratamiento.

Geolocalización

Nuestro sitio web puede solicitar temporalmente permiso para acceder a tu ubicación geográfica aproximada con el fin de ofrecer una experiencia más personalizada. Esta información puede ser utilizada para mostrar productos disponibles en tu región, calcular tiempos y costos de envío, detectar zonas con cobertura de entrega o sugerirte promociones locales.

Este acceso será opcional y estará sujeto a tu consentimiento, el cual puedes aceptar o rechazar desde la configuración de tu navegador o dispositivo. En ningún caso se almacenará tu ubicación permanente, ni se compartirá con terceros sin tu autorización expresa.

Fecha de última actualización: Diciembre de 2025

Gracias por confiar en ikokai. Cuidamos tus datos con la misma dedicación con la que diseñamos cada joya. Si tienes dudas, escríbenos a contacto@ikokai.mx

 

• STATEMENTS AND ACCEPTANCE.

By entering and using this website, www.ikokai.com.mx (the “Platform”), You (the “user”) acknowledge that you have read and understood these terms and conditions of use, and you declare that you are of legal age and that you are aware of the scope of these terms and conditions and that you agree with them, and that you acknowledge that you are bound by them; that you irrevocably waive to invoke any jurisdiction, conflict of laws or provisions contrary to these terms and conditions, as well as that you waive to object in the future to these terms and conditions and their eventual modifications. Likewise, You acknowledge and agree that you are bound by these terms and conditions, which establish a contractual relationship between IKOKAI and You, you accept that mere access to the Platform or its use in any way entails express acceptance and submission to these terms and conditions and/or any other document that is contained or referred to on the Platform. All obligations that You contract with IKOKAI, or all rights that You may demand from IKOKAI, and in general, any relationship between IKOKAI and You, will be governed by these terms and conditions. Everything related to the Platform and the use you make of it will also be governed by them. These terms and conditions regulate the use of the Platform, the purchase of products and the provision of services within the Platform and related to it and any relationship that You may establish with IKOKAI.

• INTELLECTUAL PROPERTY.

IKOKAI ® is the owner, authorized user or licensee of all the content of the Platform, including all industrial, author or related property rights and prerogatives derived from it. The use of IKOKAI material in whole or in part is strictly prohibited and subject to the penalties established in applicable laws. The entire design of the Platform, the content, including photographs, texts and information are the reserved and exclusive rights of IKOKAI. All material generated through IKOKAI, contained in or transmitted by the Platform, or all material that you access as a direct or indirect consequence of the use of the Platform and your relationship with IKOKAI, is the property of IKOKAI or third parties. All copyrights derived from the products and services that you purchase are the property of IKOKAI. Its disclosure, modification, transmission or making copies of it is expressly prohibited, under the terms of the applicable law. Any illegitimate transcription, copying or storage of material generated by or through IKOKAI is prohibited.

• GENERAL CONDITIONS

By accepting the TERMS OF SERVICE, the user declares that you are of legal age, or if you are a minor, you must make purchases under the supervision of a person of legal age, who grants consent and is responsible for the transactions carried out online.

Users may not use our products and services for any illegal or unauthorized purpose, nor may they violate any laws in their jurisdiction (including copyright laws). The user may not transmit any virus, malware or code of a destructive nature that may affect the operation of our website. A breach or violation of any of our terms will result in the immediate termination of your services, without the right to reply.

• ACCURACY, COMPLETENESS AND UPDATING OF THE INFORMATION (CONTENTS OF THE WEBSITE)

We reserve the right to modify the content of this site at any time. The user agrees that it is their responsibility to monitor any changes made to our site. We are not responsible if the information available on our website is not accurate, complete or up-to-date. The material on this site is provided for general information only.

• SERVICE AND PRICE CHANGES

We reserve the right to modify, cancel or discontinue any product and/or service (including any part or content thereof) without prior notice and at any time. We are not responsible to the user or third parties for any modification, price change, suspension or interruption of the service. Prices of products on our website are subject to change without prior notice. 

• PRODUCTS OR SERVICES (IF APPLICABLE)

By making the purchase you agree to have read the sections on materials, care, shipping and returns. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our RETURN POLICY. We make every effort to accurately display the colors and images of products on our website, however, we cannot guarantee that the display of colors, shapes or photo quality will be accurate on all devices. We reserve the right to limit sales of our products to any person, geographic region or jurisdiction. Also, we reserve the right to limit quantities and/or suspend the sale of any product, and we may exercise these rights at any time. All descriptions, prices and offers on products on our website are subject to change without notice. We cannot guarantee that the quality of the products, services or any material purchased on our website meets the exact expectations of each customer, so if any error occurs in our products and/or service, it will be evaluated and resolved in accordance with our RETURN POLICY.

• PAYMENTS

IKOKAI does not store users' assets, banking, credit or debit card data, and does not process them. The IKOKAI Platform uses various electronic payment solutions, which may be available at the time you read these Terms and Conditions. It is the responsibility of each user to implement security policies in the systems they use, and, where appropriate, to adhere to the use recommendations of the aforementioned service providers. IKOKAI is not responsible for the misuse that the user makes of these systems and services, nor for the attacks that the users, their data, or the service providers suffer from hackers, malware, ransomware, phishing, or other events that cause, or may cause, the loss, dissemination, sale or misuse of user data, nor for the monetary or moral losses, damages or losses that this implies. Any liability derived from, or related to, the use of payment systems and services will correspond solely to the user, and/or, where applicable, to the corresponding service provider, with the user being responsible for following the terms and conditions of said services, which can be consulted on their respective websites. It will be up to users to credit payments, in case of discrepancy.

IKOKAI does not assume any responsibility for the misuse of users' banking, payment or personal data, since said data is deposited with third parties. Orders placed through the Platform cannot be cancelled, there will be no right to cancellation or refund.

We reserve the right to reject any order that the user places with us. We may, at our discretion, limit or cancel quantities purchased per person or order. These restrictions may include orders placed under the same customer account, the same credit card, debit card or other payment method, and/or orders that use the same billing and/or shipping address.

IKOKAI reserves the right to cancel and refund any order suspected of fraud, even when the information and/or documentation requested to validate the identification of the cardholder has been provided and/or said order has been previously authorized by an IKOKAI representative.

In the event that we make a change or cancel an order, we will attempt to notify the user via email or telephone. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by distributors or resellers.

You agree that by completing a transaction or purchase within our website, you are providing current, complete and accurate information. We are not responsible for incorrect purchases or shipments, resulting from errors made by the user when providing data such as shipping address, email, telephone number, credit card numbers, expiration dates or any other data that is requested.

1. Payments with international cards and currency conversion

In the event that the User makes the payment using a credit or debit card issued outside the United Mexican States, an additional charge equivalent to two percent (2%) may be applied to the total amount of the operation, derived from international processing costs.

Additionally, when the transaction involves currency conversion carried out by financial institutions, payment gateways or card issuing entities, an additional charge of up to zero point five percent (0.5%) may be applied to the amount of the operation, corresponding to costs associated with said conversion.

Such charges will be informed in a clear and detailed manner to the User before payment is confirmed, forming part of the total amount to be paid. By completing the transaction, the User expressly agrees to the application of the aforementioned charges.

Payments made with cards issued in Mexico and that do not involve currency conversionwill not be subject to the additional charges indicated in this clause.

• OPTIONAL TOOLS

On occasion, we may provide the user with access to third-party tools over which we have no control. The user acknowledges and accepts that our website uses third-party tools, without any guarantee, representation, conditions of any kind and without any endorsement. We will have no liability arising from or related to the use of third-party tools. Any use of such tools is at your own risk and discretion, and you should ensure that you are familiar with the terms provided by third parties.

We may offer new services and/or features through the website (including the release of new products, tools and resources) at any time, which shall also be subject to our TERMS OF SERVICE.

• USER COMMENTS

If, at our request, you send specific feedback (for example satisfaction with the service), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any feedback that you forward to us in any medium. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) respond to any comments.

• PERSONAL INFORMATION

The user's personal information is collected, stored, used and disclosed by us under the highest security standards. The data provided by the user is governed by our PRIVACY NOTICE, which is available on our website and can be consulted by users at any time.

• ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to a product description, pricing, promotion, shipping charges, delivery times and availability. We reserve the right to update such information or cancel incorrect orders resulting from inaccurate information at any time without prior notice (including after you have submitted an order).

• PROHIBITED USES

In addition to other prohibitions set forth in the TERMS OF SERVICE, you are prohibited from using the site or its content: a) for any unlawful purpose; b) request others to carry out or participate in illegal acts; c) violate any local, international, federal or state regulations or laws; d) infringe or violate our intellectual property rights or the intellectual property rights of third parties; e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) present false or misleading information; g) upload or transmit viruses or any other malicious code; h) collect or track the personal information of others; i) perform spam, phishing or any other irregularity and/or electronic fraud; j) for any obscene or immoral purpose; k) interfere with or circumvent the security features of the Service. We reserve the right to terminate the use of the service of any user who violates the prohibited uses.

• DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We cannot guarantee that your use of our service will be uninterrupted, error-free or that its results will be completely accurate and reliable. The user accepts that there may be occasions where we must withdraw the service for indefinite periods of time or cancel the service at any time, without prior notice. The user expressly agrees that the use of our service is under his/her own jurisdiction; You may acquire and use our products and services, as long as they are available, without any representation, warranty or condition of any kind, express or implied, including merchantable quality, fitness for a particular purpose and/or durability.

In no event shall IKOKAI, its directors, administrators, officers, employees, affiliates or suppliers be liable for any loss, claim, direct, indirect, incidental damage, loss of data, replacement costs, or any similar damages, whether in contract, tort (including negligence), strict liability or otherwise; or any other claim related to our products and services, including any errors or omissions in content, losses or damages of any kind incurred as a result of the use of our products and services.

• COMPENSATION

The user agrees to indemnify, defend and hold harmless IKOKAI, its directors, administrators, officers, employees, affiliates or suppliers from any claim or demand, including attorneys' fees, made by any third party, arising from your breach of the TERMS OF SERVICE, other policies, or due violation of any law.

• DIVISIBILITY

In the event that any provision of these TERMS OF SERVICE is determined to be void or unenforceable, it will apply to the fullest extent permitted by applicable law. Such determination shall not affect the validity and enforceability of the remaining terms and provisions.

• TERMINATION

These TERMS OF SERVICE are effective unless there is a suspension of the service by us, or the user does not accept the policies of our website, in which case they will not be able to use our services. If in our discretion, the user fails to comply with any term or provision, we may terminate the agreement and suspend the service without right of reply, at any time and without prior notice.

• COMPLETE AGREEMENT

Our failure to comply with any term or provision of the TERMS OF SERVICE will not constitute a termination of the terms for other users of our website. The policies, terms and operating rules published on our website constitute the entire agreement and understanding between the user/client and IKOKAI, superseding any prior verbal agreement, whether oral or written, including, but not limited to, any prior version of the TERMS OF SERVICE. Any ambiguity in the interpretation of these TERMS OF SERVICE shall not be construed against the drafting party.

• APPLICABLE LAW

These TERMS OF SERVICE and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mexico City, Mexico.

• CHANGES TO THE TERMS OF SERVICE

You can review the most recent version of the TERMS OF SERVICE at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of the TERMS OF SERVICE by posting updates and changes to our website. It is the user/customer's responsibility to periodically check our website for changes. Your continued use of or access to our website constitutes acceptance of those changes.

• CONTACT INFORMATION

Anyone who has questions, suggestions or comments about the TERMS OF SERVICE may contact us through the following means:

 

IKOKAI

contacto@ikokai.com.mx
Phone number +52 (999) 362 4929
Quintana Roo, México.