{"id":482,"date":"2026-07-23T20:12:24","date_gmt":"2026-07-23T20:12:24","guid":{"rendered":"https:\/\/appix-mx-675237.hostingersite.com\/?page_id=482"},"modified":"2026-07-23T20:15:46","modified_gmt":"2026-07-23T20:15:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/ikokai.com.mx\/en_us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_font=”Didact Gothic|700|||||||” header_text_align=”center” header_text_color=”gcid-43cd2916-7b43-4c57-929f-35beaee522e6″ global_colors_info=”{%22gcid-43cd2916-7b43-4c57-929f-35beaee522e6%22:%91%22header_text_color%22%93}”]<\/p>\n

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FAQs<\/h1>\n<\/div>\n<\/div>\n
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[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” _builder_version=”4.27.7″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Didact Gothic||||||||” toggle_font_size=”18px” closed_toggle_font=”Didact Gothic||||||||” closed_toggle_font_size=”18px” body_font=”Didact Gothic||||||||” body_font_size=”16px” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”\u00bfPuedo cambiar la direcci\u00f3n despu\u00e9s de pagar?” open=”on” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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No. Una vez procesado el pedido, la direcci\u00f3n ya no se modifica.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”\u00bfC\u00f3mo rastreo mi pedido?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Cuando tu pedido salga, recibir\u00e1s la gu\u00eda para seguirlo directamente con la paqueter\u00eda.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”La paqueter\u00eda no encuentra mi direcci\u00f3n.” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Debes contactarlos para dar m\u00e1s datos o coordinar entrega en sus oficinas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Mi paquete regres\u00f3 por error en la direcci\u00f3n.” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Podemos reenviarlo por $150 MXN<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”\u00bfAceptan devoluciones?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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No, por higiene.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”\u00bfLleg\u00f3 da\u00f1ado?” _builder_version=”4.27.7″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

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Env\u00edanos fotos en las primeras 24 horas a help@ikokai.com<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQs No. Una vez procesado el pedido, la direcci\u00f3n ya no se modifica. Cuando tu pedido salga, recibir\u00e1s la gu\u00eda para seguirlo directamente con la paqueter\u00eda. Debes contactarlos para dar m\u00e1s datos o coordinar entrega en sus oficinas. Podemos reenviarlo por $150 MXN No, por higiene. Env\u00edanos fotos en las primeras 24 horas a help@ikokai.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/pages\/482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/comments?post=482"}],"version-history":[{"count":3,"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/pages\/482\/revisions"}],"predecessor-version":[{"id":487,"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/pages\/482\/revisions\/487"}],"wp:attachment":[{"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/media?parent=482"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/ikokai.com.mx\/en_us\/wp-json\/wp\/v2\/dipi_cpt_category?post=482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}