{"id":14887,"date":"2026-01-14T20:55:24","date_gmt":"2026-01-14T20:55:24","guid":{"rendered":"https:\/\/ikokai.com.mx\/help\/"},"modified":"2026-03-12T17:51:16","modified_gmt":"2026-03-12T17:51:16","slug":"help","status":"publish","type":"page","link":"https:\/\/ikokai.com.mx\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14887\" class=\"elementor elementor-14887 elementor-12813\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bbfd0be e-flex e-con-boxed e-con e-parent\" data-id=\"7bbfd0be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-custom-animations=\"true\" data-ca-options=\"{&quot;addChildTimelines&quot;:false,&quot;trigger&quot;:&quot;firstChild&quot;,&quot;animationTarget&quot;:&quot;:scope  &gt; .elementor-element:not(.lqd-exclude-parent-ca) &gt; .elementor-widget-container, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-lines .lqd-lines .split-inner, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-words .lqd-words .split-inner, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-chars .lqd-chars .split-inner, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-adv-txt-fig, :scope  &gt; .elementor-widget-ld_custom_menu .lqd-fancy-menu &gt; ul &gt; li, :scope .e-con:not([data-parallax]) .elementor-element &gt; .elementor-widget-container, :scope .e-con:not([data-parallax]) .elementor-widget-hub_fancy_heading .lqd-split-lines .lqd-lines .split-inner, :scope .e-con:not([data-parallax]) .elementor-widget-hub_fancy_heading .lqd-split-words .lqd-words .split-inner, :scope .e-con:not([data-parallax]) .elementor-widget-hub_fancy_heading .lqd-split-chars .lqd-chars .split-inner, :scope .e-con:not([data-parallax]) .elementor-widget-ld_custom_menu .lqd-fancy-menu &gt; ul &gt; li&quot;,&quot;duration&quot;:1000,&quot;delay&quot;:60,&quot;ease&quot;:&quot;expo.out&quot;,&quot;initValues&quot;:{&quot;y&quot;:&quot;30px&quot;,&quot;scaleY&quot;:1.1,&quot;opacity&quot;:0,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;},&quot;animations&quot;:{&quot;y&quot;:&quot;0px&quot;,&quot;scaleY&quot;:1,&quot;opacity&quot;:1,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}}\" class=\"elementor-element elementor-element-b140c69 e-con-full e-flex e-con e-child\" data-id=\"b140c69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-137b3e23 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"137b3e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69decdd9d57f6\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  data-inview=\"true\" data-transition-delay=\"true\" data-delay-options=\"{&quot;elements&quot;:&quot;.lqd-highlight-inner&quot;,&quot;delayType&quot;:&quot;transition&quot;}\" > <span class=\"lqd-adv-txt-item elementor-repeater-item-1949768\">Preguntas <\/span><span class=\"lqd-adv-txt-item elementor-repeater-item-8f88898\">Frecuentes<\/span><\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2628fd55 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-ld_accordion\" data-id=\"2628fd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"accordion accordion-title-bordered accordion-sm accordion-side-spacing accordion-title-bg-transparent accordion-title-circle accordion-active-has-shadow accordion-active-has-fill\" id=\"accordion-69decdd9da417\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-6401\">\n\t\t\t\t<p class=\"accordion-title h4 tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69decdd9da417\" data-bs-parent=\"#accordion-69decdd9da417\" href=\"#collapse-6401\" data-target=\"#collapse-6401\" data-bs-target=\"#collapse-6401\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-6401\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">What materials are the accessories made of?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-6401\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69decdd9da417\" role=\"tabpanel\" aria-labelledby=\"heading-6401\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Our pieces are handcrafted and maximalist. We use a mix of [mention materials: e.g., resin, crystals, glass beads, gold-plated elements, textiles]. You can find the specific material details in each product description.  <\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-6402\">\n\t\t\t\t<p class=\"accordion-title h4 tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69decdd9da417\" data-bs-parent=\"#accordion-69decdd9da417\" href=\"#collapse-6402\" data-target=\"#collapse-6402\" data-bs-target=\"#collapse-6402\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-6402\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Do you ship throughout Mexico?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-6402\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69decdd9da417\" role=\"tabpanel\" aria-labelledby=\"heading-6402\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Of course! We ship anywhere in the Mexican Republic via couriers such as FedEx, Estafeta, or DHL. The cost is calculated at the time of purchase.  <\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-6403\">\n\t\t\t\t<p class=\"accordion-title h4 tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69decdd9da417\" data-bs-parent=\"#accordion-69decdd9da417\" href=\"#collapse-6403\" data-target=\"#collapse-6403\" data-bs-target=\"#collapse-6403\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-6403\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">What happens if my accessory arrives broken?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-6403\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69decdd9da417\" role=\"tabpanel\" aria-labelledby=\"heading-6403\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>You have 24 hours after receiving your package to report any shipping damage. Send us a photo of the piece and the packaging so we can provide an immediate solution. <\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Do you ship throughout Mexico? Of course! We ship anywhere in the Mexican Republic via couriers such as FedEx, Estafeta, or DHL. The cost is calculated at the time of purchase.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14887","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help - IKOKAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ikokai.com.mx\/en\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help - IKOKAI\" \/>\n<meta property=\"og:description\" content=\"Preguntas Frecuentes Do you ship throughout Mexico? Of course! We ship anywhere in the Mexican Republic via couriers such as FedEx, Estafeta, or DHL. The cost is calculated at the time of purchase.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ikokai.com.mx\/en\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"IKOKAI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T17:51:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ikokai.com.mx\/en\/help\/\",\"url\":\"https:\/\/ikokai.com.mx\/en\/help\/\",\"name\":\"Help - IKOKAI\",\"isPartOf\":{\"@id\":\"https:\/\/ikokai.com.mx\/#website\"},\"datePublished\":\"2026-01-14T20:55:24+00:00\",\"dateModified\":\"2026-03-12T17:51:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ikokai.com.mx\/en\/help\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ikokai.com.mx\/en\/help\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ikokai.com.mx\/en\/help\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/ikokai.com.mx\/en\/ikokai-2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ikokai.com.mx\/#website\",\"url\":\"https:\/\/ikokai.com.mx\/\",\"name\":\"IKOKAI\",\"description\":\"Mexican jewerly brand\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ikokai.com.mx\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help - IKOKAI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ikokai.com.mx\/en\/help\/","og_locale":"en_US","og_type":"article","og_title":"Help - IKOKAI","og_description":"Preguntas Frecuentes Do you ship throughout Mexico? Of course! We ship anywhere in the Mexican Republic via couriers such as FedEx, Estafeta, or DHL. 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