{"id":14879,"date":"2026-01-17T23:01:06","date_gmt":"2026-01-17T23:01:06","guid":{"rendered":"https:\/\/ikokai.com.mx\/faq\/"},"modified":"2026-03-12T16:17:51","modified_gmt":"2026-03-12T16:17:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/ikokai.com.mx\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14879\" class=\"elementor elementor-14879 elementor-13073\">\n\t\t\t\t<div data-custom-animations=\"true\" data-ca-options=\"{&quot;addChildTimelines&quot;:false,&quot;trigger&quot;:&quot;firstChild&quot;,&quot;animationTarget&quot;:&quot;:scope  &gt; .elementor-element:not(.lqd-exclude-parent-ca) &gt; .elementor-widget-container, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-lines .lqd-lines .split-inner, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-words .lqd-words .split-inner, :scope  &gt; .elementor-widget-hub_fancy_heading .lqd-split-chars .lqd-chars 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class=\"elementor-element elementor-element-4419e449 e-con-full e-flex e-con e-parent\" data-id=\"4419e449\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2790d970 elementor-widget elementor-widget-spacer\" data-id=\"2790d970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4b36c elementor-absolute elementor-widget elementor-widget-ld_fancy_image\" data-id=\"ce4b36c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel \" data-float=\"ease\">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center \">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24.png\" class=\"attachment-full size-full wp-image-12508\" alt=\"\" srcset=\"https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24.png 1080w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-300x300.png 300w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-1024x1024.png 1024w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-150x150.png 150w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-320x320.png 320w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-760x760.png 760w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-600x600.png 600w, https:\/\/ikokai.com.mx\/wp-content\/uploads\/2025\/12\/IKOKAI-24-100x100.png 100w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" itemprop=\"image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9e5774 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"6f9e5774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69e1171a879df\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title ld-gradient-heading lqd-highlight-custom lqd-highlight-custom-2 h2\"  > FAQ<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-830c06c elementor-widget elementor-widget-spacer\" data-id=\"830c06c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b4e5bf elementor-widget__width-inherit elementor-widget elementor-widget-ld_accordion\" data-id=\"52b4e5bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"accordion accordion-sm\" id=\"accordion-69e1171a8c81e\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1381\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1381\" data-target=\"#collapse-1381\" data-bs-target=\"#collapse-1381\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1381\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\"> Can I change the address after paying?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1381\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1381\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>No. Once the order has been processed, the address cannot be changed. <\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1382\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1382\" data-target=\"#collapse-1382\" data-bs-target=\"#collapse-1382\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1382\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">How do I track my order?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1382\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1382\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Once your order ships, you will receive the tracking number to follow it directly with the courier.<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1383\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1383\" data-target=\"#collapse-1383\" data-bs-target=\"#collapse-1383\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1383\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">The courier cannot find my address.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1383\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1383\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>You must contact them to provide more details or arrange delivery at their offices.<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1384\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1384\" data-target=\"#collapse-1384\" data-bs-target=\"#collapse-1384\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1384\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">My package was returned due to an incorrect address.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1384\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1384\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>We can reship it for $150 MXN <\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1385\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1385\" data-target=\"#collapse-1385\" data-bs-target=\"#collapse-1385\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1385\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Do you accept returns?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1385\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1385\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>No, for hygiene reasons.<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-item panel \">\n\n\t\t\t\t<div class=\"accordion-heading\" role=\"tab\" id=\"heading-1386\">\n\t\t\t\t<h4 class=\"accordion-title  tabindex=\"-1\">\t\t\t\t\t<a class=\"collapsed\" role=\"button\" data-toggle=\"collapse\" data-bs-toggle=\"collapse\"\n                    tabindex=\"0\"\n\t\t\t\t\tdata-parent=\"#accordion-69e1171a8c81e\" data-bs-parent=\"#accordion-69e1171a8c81e\" href=\"#collapse-1386\" data-target=\"#collapse-1386\" data-bs-target=\"#collapse-1386\"\n\t\t\t\t\taria-expanded=\"false\" aria-controls=\"collapse-1386\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-title-txt\">Did it arrive damaged?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-expander\"><i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"collapse-1386\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordion-69e1171a8c81e\" role=\"tabpanel\" aria-labelledby=\"heading-1386\">\n\n\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t<p>Send us photos within the first 24 hours to help@ikokai.com<\/p>\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ How do I track my order? Once your order ships, you will receive the tracking number to follow it directly with the courier. My package was returned due to an incorrect address. We can reship it for $150 MXN Did it arrive damaged? Send us photos within the first 24 hours to help@ikokai.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14879","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - IKOKAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ikokai.com.mx\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - IKOKAI\" \/>\n<meta property=\"og:description\" content=\"FAQ How do I track my order? Once your order ships, you will receive the tracking number to follow it directly with the courier. My package was returned due to an incorrect address. We can reship it for $150 MXN Did it arrive damaged? 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